At Cikrex Responsible Gaming
Our Commitment

What is Responsible Gaming and why does it matter?

Responsible Gaming means enjoying gaming as entertainment — never treating it as a source of income or a way to solve problems. On the Cikrex platform, we always want our players to game with a clear head, within their budget, and above all, with enjoyment.

Online gaming is growing fast in Bangladesh — but for some people, it can become a problem. Cikrex understands this, and our commitment to responsible gaming goes beyond words: it's backed by practical tools and clear policies.

Research shows that players who set limits enjoy gaming more in the long run. Responsible gaming enhances your experience — it does not diminish it. Our goal is for every session on Cikrex to be a positive one.

Recognise the signs of problem gaming

It is not always easy to notice when gaming shifts from a habit to a problem. If you spot any of the signs below, take them seriously and reach out to the Cikrex support team.

• Feeling a repeated urge to keep playing in order to recover money you've lost.
• Being unable to cover essential household expenses due to gaming.
• Hiding your gaming habits from family or friends.
• Continuing to play beyond a set budget.
• Feeling restless, irritable, or anxious when not gaming.
• Gaming causing harm to work, studies, or relationships.
• Gaming with borrowed money or by draining savings.
• Having unrealistic expectations about the chances of winning.

Limit-Setting Features on Cikrex

On the Cikrex platform, you can set your own gaming limits. These limits help you stay in control and play responsibly. Limits take effect immediately once set, but increasing them requires a waiting period.

To set a limit, go to the "Responsible Gaming" section of your account or contact our support team. Reducing a limit takes effect immediately, while increasing one requires a waiting period so you have time to reconsider.

Self-Exclusion Program

If you feel you need an extended break from gaming, Cikrex's self-exclusion program is here for you. Once enrolled, your account will be completely deactivated for the chosen period — and during that time, you won't receive any bonus offers or marketing messages.

• Choose anywhere from a 30-day break to permanent exclusion.
• Your account cannot be reactivated while an exclusion is active.
• All marketing communications are automatically stopped.
• A 24-hour cooling-off period applies once the exclusion period ends.
• For permanent exclusion, the account will be closed for good.

Safe Gaming Tips

Building a few simple habits goes a long way. Keep these tips in mind while playing on Cikrex and gaming will always stay enjoyable.

• Set a budget: Decide in advance how much you'll spend each day or week — and stick to that limit.
• Track your time: Rather than playing for hours on end, set a fixed time limit. Take breaks and step outside.
• Understand your losses: Losing is a normal part of gaming. Don't chase your losses by playing more to try to win back what you've lost.
• Pursue other activities: Instead of making gaming your only pastime, spend time reading, playing sports, or hanging out with friends.
• Don't play under stress: Stay away from gaming when you're feeling angry, sad, or frustrated.
• Avoid alcohol: Avoid making gaming decisions under the influence of drugs or alcohol.
• Tell someone you trust: Let a family member or trusted friend know about your gaming habits.

Check Yourself

Ask yourself the following questions. If most of your answers are "yes", please speak with our support team.

These questions are a basic self-check only — they are not a substitute for professional help. If you have any doubts, please contact our support team.